Refund policy

At Liftora, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return & Refund Policy

We offer a 30-day free return and refund policy from the date you receive your order. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, items that show signs of use, damage, or alteration may not be eligible for a refund.

Free Returns

We proudly offer free returns worldwide. Return shipping costs are fully covered by Liftora for approved returns.

Non-Returnable Items

Certain items may be non-returnable, including:

  • Items damaged due to misuse or improper handling

  • Products returned without original packaging or accessories

Refund Process

Once your return is received and inspected:

  • You will be notified via email of the approval or rejection of your refund

  • Approved refunds will be processed back to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or full refund at no additional cost.

How to Start a Return

To initiate a return, please contact us at:
📧 support@liftora.space